This assessment will require you to analyze a healthcare systemâ€™s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the governmentâ€™s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patientâ€™s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of technology, and influential cultural and social/environmental factors into this project. You may select a method of presentation that involves either a media presentation or a business plan document that will provide a thorough analysis, a plan that includes stakeholder involvement, and a timeline for implementation, evaluation, and outcome measurement.
You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the most recently reported HCAHPS score for the entire organization. The hospital board is requesting a detailed report, analysis, and plan to improve these results. You are instructed to complete the full data and impact analysis; develop a detailed strategic plan to improve the scores in all areas of the hospital, incorporating quality improvement, shared accountability, technology, care delivery model, and financial stability; propose a rapid implementation timeline; and outline the process of evaluation in an effective presentation that you will present at the next board meeting.